ReSound Key 4 Hearing Aid
Overview
Meet the ReSound Key 4, a device for mild to moderate hearing loss.
Great for everyday listening, TV, and small group situations, with clear sound and premium audiological features.
Easy to use with a simple rocker switch for volume and program change.
Blue Tooth compatible for both Android and iPhone. A user-friendly app that is easy to navigate and simple to use.
Resound Key 4 delivers a clear natural sound quality perfect for joining conversations in all environments.
Each device comes with a selection of fitting tips in small, medium, and large.
Size 2 tubing as standard (additional tubing sizes are available for comfort if required.)
For the full range of compatible accessories click here
So much on offer – do contact our audiologists to discuss the best set up for your needs. Our audiology team is always happy to help you. Call them today on 0800 0321301 / 01264 313110 or email them at help@hearingdirect.com
Whats in the Box?
The Resound Key 4 is sent with everything you will need to try the aid at home:
-
Hearing aid storage case
-
Pack of 6 size 13 batteries – each battery will last an average of 8 days
-
Size 2 Resound Surefit Thin Tube
- Resound Surefit domes
-
Cleaning wire
-
Cleaning brush (there is a magnet on one end to help with battery removal)
-
User guide
Key Features
Looks and size
It is shaped to sit snugly behind your ear, with a thin silicon-plastic tubing directing the amplified sound into the ear canal. A ‘dome’ is attached to the end of the thin tubing, helping the thin tubing sit comfortably in the ear canal. The thin tubing should sit close to the side of the head, and when in place correctly, offers a discreet fitting. The tubing size is printed on each piece for easy identification and colour coded – red for the right-sided tubing and blue for left sided tubing.
Sounds
The Resound Key offers a host of sound processing features including:
- 16 sound processing channels – providing a clear reproduction of incoming sound.
- 4 listening programmes – can be configured to your unique listening needs.
- Noise reduction – enhancing listening comfort.
- Tinnitus program (On request)
- Direct streaming for iPhone calls (controlled via the Resound Smart 3D App)
Warranty
2 Year Hearing Aid Warranty
The warranty covers manufacturing and material defects in the hearing aid itself. Upon inspection Hearing Direct will either repair or exchange the hearing aid with a new or refurbished like for like unit at their sole discretion.
Warranty Limitation
This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centre’s renders the warranty null and void.
Out of Warranty Hearing Aid Repair
If your hearing aid is out of warranty Hearing Direct will inspect the device and either repair or replace it with a fully refurbished device for £250.00 Out of warranty repairs are guaranteed for a period of 6 months. (Please note this will only cover mechanical failure of the device for up to 4 years from the original purchase date)
Shipping
United Kingdom Delivery Options and Prices
For hearing aids, we aim to program and dispatch within 5 working days of receiving your order. If we are unable to do this for any reason, we will contact you.
Delivery Option | Price | Estimated Delivery Time |
Royal Mail Tracked 48 | £3.49 (FREE On Orders Over £35) |
3 - 5 working days |
Royal Mail Tracked 24 | £3.99 (Only £1.50 on orders over £35) |
1 - 2 working days |
Fully Tracked Special Delivery by 1pm | £9.99 (On all orders taken by 15.00) Free on Hearing Aids | Guaranteed next working day by 1 pm |
International Delivery
Delivery Option | Price | Estimated Delivery Time |
Royal Mail International (Standard) | £6.99 | 5 - 10 working days |
Royal Mail International (Express) | £12.99 | 3 - 4 working days |
Please note that orders must be placed by 12pm Monday to Friday to guarantee next-day delivery. Orders are also not shipped over the weekend.
Delivery of the Goods will be made to the address provided by you at the time of placing your Order.
If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.
Returns
Our 30-day, money back guarantee is exactly that - if you are unhappy with any item you have bought from Hearing Direct International, you have the right to return within 30 days after it has been dispatched, for a replacement or full product refund.
What do I need to know about returning a phone or assistive listening device?
These products may be unwrapped for testing but if they prove to be unsuitable then a 100% refund will be issued only if the product is returned in a brand new, saleable condition, with all packaging and contents intact.
N.B. We would not consider an item to be re-saleable if:
- The box or contents are dirty or damaged.
- Personal data or phone numbers have been added.
- The original contents are damaged or missing.
Any phone that requires re-packing, to ensure it is as new, will attract a nominal charge of £7.50 that will be deducted from the refund. All returns will be quality assessed prior to refunding.
What do I need to know about hearing aids?
Hearing aids can be fully tested in ear; if the fit or sound is not satisfactory, they can be returned within 30 days of receipt for a full product refund. Used accessories such as batteries, domes or wax guards do not need to be returned. If physical damage beyond expected trial use is found on the hearing aid, our standard repair charge of £60 will be deducted from your refund as this affects our return policy with the supplier.
What do I need to know about returning hearing aid accessories?
These products must be returned, in their original packaging, un-opened and in a brand new, saleable condition. All returns will be quality assessed prior to refunding.
Please note we are unable to accept returns outside this 30-day period unless the item is deemed faulty, in which case, a replacement or repair of the faulty item will be offered.
To return goods you need to contact us to obtain a Return Authorisation Number (RAN).
You can request a RAN by emailing customerservices@hearingdirect.com or calling us on 01264 313110 or 0800 032 1301. The RAN should be quoted on an accompanying letter to explain the reason for return and ideally a copy of the original invoice. We recommend you obtain proof of postage from the post office when returning any item to us.
You will be notified by email or in writing when your returned goods have been received by us.
For more details, see "Your right to cancel", in the terms and conditions. Your statutory rights are not affected.
When does the 30-day period start?
We will stamp your receipt with a date when we put it in the post. The 30-day period will start from this date; returns must have a posting date no more than 30 days after this dispatch date.