All Signia, Unitron and Phonak Hearing Aids come with a minimum 2-year manufacturer’s warranty. Hearing Direct branded Hearing Aids come with a 12-month manufacturer’s warranty.
The warranty covers manufacturing and material defects in the hearing aid itself. Upon inspection Hearing Direct will either repair or exchange the hearing aid with a new or refurbished like for like unit at their sole discretion.
This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centre’s renders the warranty null and void.
Out of Warranty Hearing Aid Repair
If your hearing aid is out of warranty Hearing Direct will inspect the device and either repair or replace it with a fully refurbished device for £250.00 Out of warranty repairs are guaranteed for a period of 6 months. (Please note this will only cover mechanical failure of the device for up to 4 years from the original purchase date)
We also offer the following services:
Clean & Service £49.99 ( includes microphone check, replacement wax guard and dome or sleeve as required. Moisture check & return Postage)
Reprogramming £59.99 (available on certain models please ask for advice)
To take advantage of these services, we would ask that you download the following form, complete it and send it in with the faulty product. We will then contact you via email on receipt to confirm the repair times and that there are no unusual issues that cannot be resolved within the fixed price scheme.
Please note that there may be an additional charge for severe physical damage to the hearing aid. If for any reason this fixed price repair cannot be honoured, we will contact you before carrying out any work to agree any additional costs.
We will provide details on how to pay for the repair at this time and you may choose to go ahead and have the item repaired or have the item sent back to you.
To discuss any queries surrounding the repair process or an existing repair update, please contact us on 0800 032 1301.
Please note that at this time we can only offer a repair service for our own hearing aids.