Help & Support


Premium support for every customer. And it's free.

With the right support and expert advice, the journey to improving your hearing can be totally stress free. Which is why every Hearing Direct customer gets our HDcare support package. No additional purchase necessary, simply personalised care from your own dedicated audiologist, comprehensive warranty and repair service, and the peace of mind that comes with knowing we'll answer any question you have.

Just as we believe you deserve high street-beating prices, we believe the bar for your care deserves to be raised. Discover a new standard of support by talking to our audiologists today.

HDcare from day one

  • HDcare begins with your free online consultation — why not book yours here?
  • If you've got questions about fit, cleaning, or if it's your first hearing aid, they'll be happy to help.
  • From there, you'll be guided through the available options to find the perfect solution for your lifestyle and your budget.
  • Once you've chosen the right product for you, we'll assign you a dedicated audiology contact, to make sure they know your needs whenever you get in touch.
  • From there on in, whether you have technical questions, hearing questions, or need warranty or repair service, they'll always be there.
HearingDirect UK
HearingDirect UK

Give our experts a try

So many online companies give their customers the bare minimum. Every Hearing Direct customer gets our most comprehensive support as standard. No sales pitch. No upsell. Just happy, healthy hearing.

Want to chat with someone?

We have a dedicated team of experts available to help you with any further questions

Mon-Fri 9:00 - 17:00

We are here to help
Book A Phone Appointment With Our Team