Returns Policy

Our 30-day, money back guarantee is exactly that - if you are unhappy with any item you have bought from Hearing Direct, you can return it to us up to 30 days after it has been dispatched, for a replacement or full product refund. 

What do I need to know about returning a phone or assistive listening device?

These products may be unwrapped for testing but if they prove to be unsuitable then a 100% refund will be issued only if the product is returned in a brand new, saleable condition, with all packaging and contents intact. 

N.B. We would not consider an item to be re-saleable if:

  • The box or contents are dirty or damaged.
  • Personal data or phone numbers have been added.
  • The original contents are damaged or missing.

Any phone that requires re-packing, to ensure it is as new, will attract a nominal charge of £7.50 that will be deducted from the refund. All returns will be quality assessed prior to refunding.

What do I need to know about hearing aids?

Hearing aids can be fully tested in ear; if the fit or sound is not satisfactory, they can be returned within 30 days of receipt for a full product refund. Used accessories such as batteries, domes or wax guards do not need to be returned. If physical damage beyond expected trial use is found on the hearing aid, our standard repair charge of £60 will be deducted from your refund as this affects our return policy with the supplier. 

What do I need to know about returning hearing aid accessories?

These products must be returned, in their original packaging, un-opened and in a brand new, saleable condition. All returns will be quality assessed prior to refunding.

Please note we are unable to accept returns outside this 30-day period unless the item is deemed faulty, in which case, a replacement or repair of the faulty item will be offered. 

To return goods you need to contact us to obtain a Return Authorisation Number (RAN). 

You can request a RAN by emailing customerservices@hearingdirect.com or calling us on 01264 313110 or 0800 032 1301. The RAN should be quoted on an accompanying letter to explain the reason for return and ideally a copy of the original invoice. We recommend you obtain proof of postage from the post office when returning any item to us.

You will be notified by email or in writing when your returned goods have been received by us.

For more details, see "Your right to cancel", in the terms and conditions. Your statutory rights are not affected.

When does the 30-day period start?

We will stamp your receipt with a date when we put it in the post. The 30-day period will start from this date; returns must have a posting date no more than 30 days after this dispatch date.