ReSound Join
Overview
Re-JOIN the conversation!
Resound Join over the counter hearing aids come ready to wear with a sleek portable charging case.
Offering a clearer, fuller, richer sound from the get-go, each device comes with easy to follow instructions. Better still, they are compatible with Apple and Android products. Remote control and direct audio streaming of music and calls with just a few clicks!
Up to 30 hours of battery life, with portable charging case with 9 hours of charge on the go.
Features:
- Binaural Directionality III
- Spatial Sense
- Natural Directionality II
- Directional Mix Processor
- Synchronised Soft Switching
- Soft Switching
- Autoscope Adaptive Directionality
- Binaural Environmental Optimiser II
- Noise Tracker II
- Expansion
- Impulse Noise Reduction
- Wind Guard
- Sound Shaper
- DFS Ultra II
- Music Mode
- Synchronized Acceptance Manager
- WDCR Amplification Strategy
Functional Features:
- Synchronised Push Button
- Direct audio streaming
Key Features
Free HD Starter Kit
As a Hearing Direct Customer all hearing aid orders come with a free starter kit to ensure you have everything you need to achieve great hearing results.
This includes:
- Portable charging case
- RIC receivers
- Domes
- Wax Filter
- Charger Cleaning brush (there is a magnet on one end to help with battery removal)
- User guide
Sounds
- BINAURAL DIRECTIONALITY: Continuous ear-to-ear exchange of data about the environment optimises polar patterns and microphone settings in any listening situation.
- SPATIAL SENSE: Combines algorithms that restore pinna cues and interaural level differences to provide the brain with natural acoustic information for spatial hearing.
- BINAURAL ENVIRONMENTAL OPTIMISER: Works together to analyse and accurately classify the listening environment, automatically adjusting gain and noise reduction settings.
- NOISE TRACKER: A unique spectral subtraction technology that reduces unwanted noise without degrading the speech signal.
- IMPULSE NOISE REDUCTION: Adjustable in your fitting software, it suppresses unexpected loud sounds – like the clinking of silverware or jangling of keys.
- DFS ULTRA II WITH MUSIC MODE: High-precision feedback path analysis enables DFS Ultra II to cancel feedback with extreme accuracy. Music Mode analyses the sound over a longer period of time, so the system can better distinguish true feedback from music and other tonal sounds.
- SOUND SHAPER: The only frequency compression technology that moves high-frequency sounds down in the spectrum while maintaining a proportional relationship between input and output frequencies.
Warranty
2 Year Manufacturers Hearing Aid Warranty
12 Month Manufacturers Warranty on Compatible Bluetooth Accessories
Please contact our customer service team on 0800 032 1301 or email customerservices@hearingdirect.com to arrange any repairs under warranty, return postage is free from within the UK. From all other countries you, the customer, are responsible for return postage costs back to our centre. We recommend using tracked and insured postage.
Please note the warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorised service centre’s renders the warranty null and void. Loss is not covered by the warranty. Receiver wires are not covered under the manufacturer warranty as these are considered an accessory item that can be replaced.
The warranty covers manufacturing and material defects in the hearing aid itself. Upon inspection Hearing Direct will either repair or exchange the hearing aid with a new or refurbished like for like unit at their sole discretion.
Out of Warranty Hearing Aid Repair
If your hearing aid is out of warranty Hearing Direct will inspect the device and either repair or replace it with a fully refurbished device for £250.00 Out of warranty repairs are guaranteed for a period of 6 months. (Please note this will only cover mechanical failure of the device for up to 4 years from the original purchase date).
Shipping
United Kingdom Delivery Options and Prices
For hearing aids, we aim to program and dispatch within 5 working days of receiving your order. If we are unable to do this for any reason, we will contact you.
Delivery Option | Price | Estimated Delivery Time |
Royal Mail Tracked 48 | £3.49 (FREE On Orders Over £35) |
3 - 5 working days |
Royal Mail Tracked 24 | £3.99 (Only £1.50 on orders over £35) |
1 - 2 working days |
Fully Tracked Special Delivery by 1pm | £9.99 (On all orders taken by 15.00) Free on Hearing Aids | Guaranteed next working day by 1 pm |
International Delivery
Delivery Option | Price | Estimated Delivery Time |
Royal Mail International (Standard) | £6.99 | 5 - 10 working days |
Royal Mail International (Express) | £12.99 | 3 - 4 working days |
Please note that orders must be placed by 12pm Monday to Friday to guarantee next-day delivery. Orders are also not shipped over the weekend.
Delivery of the Goods will be made to the address provided by you at the time of placing your Order.
If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.
Returns
Our 30-day, money back guarantee is exactly that - if you are unhappy with any item you have bought from Hearing Direct International, you have the right to return within 30 days after it has been dispatched, for a replacement or full product refund.
What do I need to know about returning a phone or assistive listening device?
These products may be unwrapped for testing but if they prove to be unsuitable then a 100% refund will be issued only if the product is returned in a brand new, saleable condition, with all packaging and contents intact.
N.B. We would not consider an item to be re-saleable if:
- The box or contents are dirty or damaged.
- Personal data or phone numbers have been added.
- The original contents are damaged or missing.
Any phone that requires re-packing, to ensure it is as new, will attract a nominal charge of £7.50 that will be deducted from the refund. All returns will be quality assessed prior to refunding.
What do I need to know about hearing aids?
Hearing aids can be fully tested in ear; if the fit or sound is not satisfactory, they can be returned within 30 days of receipt for a full product refund. Used accessories such as batteries, domes or wax guards do not need to be returned. If physical damage beyond expected trial use is found on the hearing aid, our standard repair charge of £60 will be deducted from your refund as this affects our return policy with the supplier.
What do I need to know about returning hearing aid accessories?
These products must be returned, in their original packaging, un-opened and in a brand new, saleable condition. All returns will be quality assessed prior to refunding.
Please note we are unable to accept returns outside this 30-day period unless the item is deemed faulty, in which case, a replacement or repair of the faulty item will be offered.
To return goods you need to contact us to obtain a Return Authorisation Number (RAN).
You can request a RAN by emailing customerservices@hearingdirect.com or calling us on 01264 313110 or 0800 032 1301. The RAN should be quoted on an accompanying letter to explain the reason for return and ideally a copy of the original invoice. We recommend you obtain proof of postage from the post office when returning any item to us.
You will be notified by email or in writing when your returned goods have been received by us.
For more details, see "Your right to cancel", in the terms and conditions. Your statutory rights are not affected.
When does the 30-day period start?
We will stamp your receipt with a date when we put it in the post. The 30-day period will start from this date; returns must have a posting date no more than 30 days after this dispatch date.