Retention locks for SDS 4.0 receiver wires - bag of 10 - Phonak | Unitron
Overview
What is it?
- Bag of 10 retention locks for SDS 4.0 receiver wires for Phonak Audeo Marvel or Paradise hearing aids
- These flexible pieces of plastic attach to the end of the receiver wire via a looped end.
- These are used to provide a more stable positioning of the receiver wire in the ear canal.
- Available for standard, (S), medium, (M) or power, (P) receiver wires. On the red (for right) or blue (for left) end of the receiver wire, there will be a number and letter printed. For the purposes of choosing the retention lock, ignore the number. If you have an 'S', you will need to choose Standard. If you have an 'M' you will need the Medium and 'P' will be the Power.
N.B.: In order to select the correct retention locks, you will need to confirm which power level of wire you have fitted. Our friendly team of audiologists is available to help you with any of your queries so please contact them on help@hearingdirect.com if you need help choosing the right retention lock.
Shipping
United Kingdom Delivery Options and Prices
For hearing aids, we aim to program and dispatch within 5 working days of receiving your order. If we are unable to do this for any reason, we will contact you.
| Delivery Option | Price | Estimated Delivery Time |
| Royal Mail Tracked 48 | £3.49 (FREE On Orders Over £35) |
3 - 5 working days |
| Royal Mail Tracked 24 | £3.99 (Only £1.50 on orders over £35) |
1 - 2 working days |
| Fully Tracked Special Delivery by 1pm | £9.99 (On all orders taken by 15.00) Free on Hearing Aids | Guaranteed next working day by 1 pm |
International Delivery
| Delivery Option | Price | Estimated Delivery Time |
| Royal Mail International (Standard) | £6.99 | 5 - 10 working days |
| Royal Mail International (Express) | £12.99 | 3 - 4 working days |
Please note that orders must be placed by 12pm Monday to Friday to guarantee next-day delivery. Orders are also not shipped over the weekend.
Delivery of the Goods will be made to the address provided by you at the time of placing your Order.
If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.
Returns
Our 30-day, money back guarantee is exactly that - if you are unhappy with any item you have bought from Hearing Direct International, you have the right to return within 30 days after it has been dispatched, for a replacement or full product refund.
What do I need to know about returning a phone or assistive listening device?
These products may be unwrapped for testing but if they prove to be unsuitable then a 100% refund will be issued only if the product is returned in a brand new, saleable condition, with all packaging and contents intact.
N.B. We would not consider an item to be re-saleable if:
- The box or contents are dirty or damaged.
- Personal data or phone numbers have been added.
- The original contents are damaged or missing.
Any phone that requires re-packing, to ensure it is as new, will attract a nominal charge of £7.50 that will be deducted from the refund. All returns will be quality assessed prior to refunding.
What do I need to know about hearing aids?
Hearing aids can be fully tested in ear; if the fit or sound is not satisfactory, they can be returned within 30 days of receipt for a full product refund. Used accessories such as batteries, domes or wax guards do not need to be returned. If physical damage beyond expected trial use is found on the hearing aid, our standard repair charge of £60 will be deducted from your refund as this affects our return policy with the supplier.
What do I need to know about returning hearing aid accessories?
These products must be returned, in their original packaging, un-opened and in a brand new, saleable condition. All returns will be quality assessed prior to refunding.
Please note we are unable to accept returns outside this 30-day period unless the item is deemed faulty, in which case, a replacement or repair of the faulty item will be offered.
To return goods you need to contact us to obtain a Return Authorisation Number (RAN).
You can request a RAN by emailing customerservices@hearingdirect.com or calling us on 01264 313110 or 0800 032 1301. The RAN should be quoted on an accompanying letter to explain the reason for return and ideally a copy of the original invoice. We recommend you obtain proof of postage from the post office when returning any item to us.
You will be notified by email or in writing when your returned goods have been received by us.
For more details, see "Your right to cancel", in the terms and conditions. Your statutory rights are not affected.
When does the 30-day period start?
We will stamp your receipt with a date when we put it in the post. The 30-day period will start from this date; returns must have a posting date no more than 30 days after this dispatch date.