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Phonak Audeo Paradise P30

Original price £895.00 - Original price £1,695.00
Original price
£945.00
£895.00 - £1,695.00
Current price £945.00
Which Ear: Left
Choose colour & power option: Rechargeable Silver Gray
Overview

In order for these to be dispensed, we will require a hearing test that has been completed within the last three months.

A telephone consultation will then be booked with one of our friendly inhouse  hearing aid audiologists who will check that the hearing aid is suitable for your prescription and offer you the best solution.

If you wish to talk to us prior to purchasing, then please book a short telephone consultation here: https://www.hearingdirect.com/pages/audiology-consultation

Phonak's Audeo Paradise range of hearing aids is available in 4 levels of technology, the P30 is its 'entry-level' or 'essential' level. 

The Audeo Paradise has a very similar physical design as the Marvel, but inside things have changed significantly. Paradise uses a chip called PRISM. The Prism chip has double the memory of the one used in Marvel and can offer more amplification and lower power consumption. The wireless connectivity in Audeo Paradise has also been updated allowing more active connections and noticeably improved Bluetooth stability. Up to 8 Bluetooth devices can be connected to a Paradise, and two simultaneous bluetooth connections can be handled!

Phonak Audeo Paradise hearing aids are the ideal solution for those that are seeking best hearing performance in a flexible and discreet receiver-in-canal design. 

Do get in touch to discuss which Paradise level best suits your hearing needs. 


 

Key Features

Sound and connections

Each hearing aid under the Paradise platform is packed with cutting-edge Phonak technologies. The brand new 'PRISM' chip powers an updated 'AutoSense OS™ 4.0' system. In the P30, the hearing aid constantly monitors incoming sound and will switch between two settings best suited for listening either in quiet or noise. AutoSense OS 4.0 also has two automatic settings when you're listening to streamed audio. It will optimise sound quality for streamed speech or streamed music automatically. 


If you have sent us your audiogram in advance, the Phonak Audeo Paradise will be programmed to match your audiogram. 

If you dont have an audiogram and have not discussed your requirements with us, our default setting, which caters for a mild to moderate, high-frequency hearing loss will be used to create the start up profile.

A music programme will be added as a programme choice - in the second programme position. 


The Phonak Audeo Paradise can be used as a stand-alone hearing aid; but a host of different connections should you wish to embrace enhanced technologies and accessory products. 

 

Bluetooth connection is available as standard, use your Audeo Paradise hearing aids as headphones for audio from any Bluetooth compatible mobile phone or tablet.  Up to 8 bluetooth devices can be paired with a Paradise hearing aid ready to use, and when in use 2 bluetooth devices can be on the go together. 

Many users make use of the free to download smartphone App - myPhonak - for Android or iOS devices.   

The myPhonak app allows for control of volume, programmes, some frequency levels and speech focus. Remote fine tuning can also be arranged via the app. 


Phonak PartnerMic - Attach to your speaking partner and get their speech streamed directly to your hearing aid. Perfect for further enhancing one-to-one conversations in noisy environments.


TV Connector - connect to your TV and stream the sound directly to your hearing aids within a 15 metre range


Phonak Roger iN devices: The gold standard in providing additional hearing support in challenging listening environments. The Roger iN microphones transmit sound input directly to the Phonak Audeo Marvel hearing aids. The required Roger receivers are built into the iN device. 


Phonak TableMic II iN



Looks and size

The Phonak Audeo Paradise P30 is available in two colours - silver gray or champagne; and you have a choice to power via a built-in lithium-ion rechargeable battery or by disposable size 312 hearing aid batteries



The rechargeable P30-R is very slightly wider at its base compared to the 312 battery version, but all other aspects are the same.  

P-Rechargeable = 27mm height x 10mm depth x 8mm spine (1.02" x 0.39" x 0.3")


The Phonak Audeo Paradise is a RIC (receiver-in-canal) style of hearing aid. The speaker component (called the receiver) is positioned in the ear canal itself, at the end of a very thin wire which connects it to the rest of the hearing aid behind the ear. There are a number of advantages to this design - one of which is a reduced risk of acoustic feedback or whistling.


A grey coloured soft silicone dome is attached to the end of the wire. The domes are available in a number of different styles and sizes. As standard, a medium 'open' dome is sent with the Audeo Paradise; but other domes sizes are also included in the starter kit.


The receiver/speaker wires are available in 4 different lengths - we send a medium (size 2) wire as standard. If you have worn behind the ear hearing aids with tubings or wires that are marked as size 3 or 4, you may need a slightly longer length wire. Do contact us if this is the case and we will adjust the set up of your order.   

Free HD Starter Kit

As a Hearing Direct Customer all hearing aid orders come with a free starter kit to ensure you have everything you need to achieve great hearing results. 


We will send everything you need to try out your Audeo Paradise hearing aid/s, neatly packaged in a smart travel case.

Phonak 4.0 open medium dome - this will be attached to the hearing aid as standard

Phonak 4.0 open small dome (sample, one per aid)  

Phonak 4.0 power medium dome (sample, one per aid)

Phonak 4.0 vented medium dome (sample, one per aid)

Phonak Cerushield spare wax guard pack

Phonak Mini Charger if you have ordered the P30 rechargeable version - one charger per pair 

312 hearing aid batteries - a pack of 6 per aid, if you have ordered the 312 battery operated version

Phonak Audeo Paradise Rechargeable User guide or Phonak Audeo Paradise 312 User guide 

 

If you wish to make use of the myPhonak app, you may wish to check out compatibility with your smartphone and connection instructions in advance of ordering: click here


HD Care

Our UK based audiologists will ensure that your new hearing aids are a perfect fit. If you would like advice on suitable devices prior to purchasing your hearing aids, you can send us your audiogram to audiology@hearingdirect.com. To speak with one of our Audiologists you can book a consultation online or by phoning our customer service team on 0800 032 1301.


Upon receipt of your order, our audiologists will programme your hearing aids to the audiogram you have supplied. If we do not already have a copy of your audiogram we make contact with you, alternatively, if you do not supply us with an audiogram please complete our online hearing test. These results can be used for programming but do not substitute a clinical audiogram and we recommend having your hearing aids re-programmed to a clinical audiogram at your earliest convenience.


A courtesy video/telephone call from our Audiologists shall be arranged for 48 hours after you have taken delivery of the order to complete any initial fine tuning to the hearing aid programming through a smartphone app and provide you with any other support around the fitting and maintenance of the products. Further follow up calls shall be arranged as required.


As a Hearing Direct Customer, you will enjoy free virtual consultations with our UK based Audiologists for the life of your hearing aids. In addition, you will be contacted every 6 months and invited to send your hearing aids to our in-house team for a clean and check service for the duration of your hearing aid warranty (includes microphone check, replacement wax guard and dome or sleeve as required, moisture check & return Postage).




Please talk to us if you need anything else regarding the set up further customised. We are real people, and would love to help provide the best possible starting point for you.
 

Once you've received the hearing aid it's a case of trying out the physical fit and the sound. If you need any adjustments, these can be done remotely if you've downloaded the MyPhonak App – or we can reprogramme in house if the aid is posted back. Email or call us and we will help immediately or set up a time to discuss your requirements in more detail. If you choose to send the hearing aid back to us in the post for reprogramming we will extend your 30 day trial by a week to account for postage times. 

If the sound or physical fit of the product is not to your satisfaction, our 30 day money back guarantee is a no quibble policy.

Warranty

2 Year Manufacturers Hearing Aid Warranty

12 Month Manufacturers Warranty on Compatible Bluetooth Accessories Including Hearing Aid Chargers


Please contact our customer service team on 0800 032 1301 or email customerservices@hearingdirect.com to arrange any repairs under warranty, return postage is free from within the UK. From all other countries you, the customer, are responsible for return postage costs back to our centre. We recommend using tracked and insured postage. 


Please note the warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorised service centre’s renders the warranty null and void. Loss is not covered by the warranty. Receiver wires are not covered under the manufacturer warranty as these are considered an accessory item that can be replaced.

The warranty covers manufacturing and material defects in the hearing aid itself. Upon inspection Hearing Direct will either repair or exchange the hearing aid with a new or refurbished like for like unit at their sole discretion.


Out of Warranty Hearing Aid Repair

If your hearing aid is out of warranty Hearing Direct will inspect the device and either repair or replace it with a fully refurbished device for £250.00 Out of warranty repairs are guaranteed for a period of 6 months. (Please note this will only cover mechanical failure of the device for up to 4 years from the original purchase date)

Shipping

United Kingdom Delivery Options and Prices

For hearing aids, we aim to program and dispatch within 5 working days of receiving your order. If we are unable to do this for any reason, we will contact you.
Delivery Option Price Estimated Delivery Time
Royal Mail Tracked 48 £3.49 (FREE On Orders Over £35)

3 - 5 working days

Royal Mail Tracked 24 £3.99 (Only £1.50 on orders over £35)

1 - 2 working days

Fully Tracked Special Delivery by 1pm £9.99 (On all orders taken by 15.00) Free on Hearing Aids Guaranteed next working day by 1 pm

 
International Delivery 

Delivery Option Price Estimated Delivery Time
Royal Mail International (Standard) £6.99 5 - 10 working days
Royal Mail International (Express) £12.99 3 - 4 working days

Please note that orders must be placed by 12pm Monday to Friday to guarantee next-day delivery. Orders are also not shipped over the weekend. 

Delivery of the Goods will be made to the address provided by you at the time of placing your Order.

If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.

Returns

Our 30-day, money back guarantee is exactly that - if you are unhappy with any item you have bought from Hearing Direct International, you have the right to return within 30 days after it has been dispatched, for a replacement or full product refund.

What do I need to know about returning a phone or assistive listening device?

These products may be unwrapped for testing but if they prove to be unsuitable then a 100% refund will be issued only if the product is returned in a brand new, saleable condition, with all packaging and contents intact. 

N.B. We would not consider an item to be re-saleable if:

  • The box or contents are dirty or damaged.
  • Personal data or phone numbers have been added.
  • The original contents are damaged or missing.

Any phone that requires re-packing, to ensure it is as new, will attract a nominal charge of £7.50 that will be deducted from the refund. All returns will be quality assessed prior to refunding.

What do I need to know about hearing aids?

Hearing aids can be fully tested in ear; if the fit or sound is not satisfactory, they can be returned within 30 days of receipt for a full product refund. Used accessories such as batteries, domes or wax guards do not need to be returned. If physical damage beyond expected trial use is found on the hearing aid, our standard repair charge of £60 will be deducted from your refund as this affects our return policy with the supplier. 

What do I need to know about returning hearing aid accessories?

These products must be returned, in their original packaging, un-opened and in a brand new, saleable condition. All returns will be quality assessed prior to refunding.

Please note we are unable to accept returns outside this 30-day period unless the item is deemed faulty, in which case, a replacement or repair of the faulty item will be offered. 

To return goods you need to contact us to obtain a Return Authorisation Number (RAN). 

You can request a RAN by emailing customerservices@hearingdirect.com or calling us on 01264 313110 or 0800 032 1301. The RAN should be quoted on an accompanying letter to explain the reason for return and ideally a copy of the original invoice. We recommend you obtain proof of postage from the post office when returning any item to us.

You will be notified by email or in writing when your returned goods have been received by us.

For more details, see "Your right to cancel", in the terms and conditions. Your statutory rights are not affected.

When does the 30-day period start?

We will stamp your receipt with a date when we put it in the post. The 30-day period will start from this date; returns must have a posting date no more than 30 days after this dispatch date.

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Is the Phonak Audeo Paradise P30 right for you?

Pros Cons
  • RIC design - product remains discreet without compromising power or features
  • Direct streaming to multiple bluetooth devices
  • Programmable to an audiogram
  • Free remote fine tuning for the life of the product (via the myPhonak app)
  • 30 day money back return if not suitable
  • 24 month manufacturer warranty
  • Reasonable dexterity required to replace dome and wax filter
  • Wearing thick-framed spectacles alongside can take some getting used to

FAQs

Should I get one or two?

If an evaluation by a hearing professional indicates that you have hearing loss in both ears, and especially where the degree of loss is similar, two hearing aids are usually recommended.  While it may be tempting to try to limit the cost by going with a single hearing aid, wearing just one hearing aid may not give you maximum benefit in some difficult listening situations. In the Phonak Audeo Paradise, some of the technologies have been developed precisely with two ears in mind.

How do I control the Phonak Audeo Paradise?

The multi-function button on the spine of the hearing aid will be set to allow volume changes, programme changes; as well as for accepting and ending phone calls. 

The myPhonak app can also be used to control the hearing aid's settings. The myPhonak App can be downloaded to both Android and Apple based mobiles. You may wish to check your mobile's compatibilty here


The Phonak RemoteControl is available as an optional extra for those requring a more basic remote control. 

How do I connect to the MyPhonak App?

Please follow this link for all the Phonak App connection information.

https://www.phonak.com/nz/en/support/product-support/user-guides/myphonak-app.html

Tell me more about the rechargeable version - how long does the rechargeable battery last?

The rechargeable battery has an estimated life-span of 6 years. 

Using the mini-charger is straight-forward. It's powered via USB cable. 

The hearing aids are switched on automatically when removed from the charger and turn off when placed back in the charging case.

A full charge takes 3 hours, but the hearing aids will be up to 80% charged after 1.5 hours. 

A full charge will provide a day's full use of the hearing aid and streaming. 



What wax protection system is used?

The Phonak Audeo Paradise receiver wires have a Cerushield wax guard on the end. This will need to be checked regularly (the dome needs to be removed to do this). If the Cerushield is blocked it must be replaced:


How do I replace the dome?

Yes, the dome will need to be replaced approximately every 3-4 months. This is a straight-forward procedure. The video shows the Audeo Marvel, but the exact same parts are used on the Audeo Paradise: 

How do I change a receiver wire?

Changing the receiver wire is not required as part of regular maintenance, but you may have a need to remove and replace the wire - particularly if you have requested a longer or shorter wire from us. The video shows the Audeo Marvel, but the exact same parts are used on the Audeo Paradise:

How do I add a retention anchor to a receiver wire?

A retention anchor is not included as standard, but if you find that the length of the receiver wire is comfortable, but the wire tends to move out of the ear canal, we usually suggest adding a retention anchor or lock to the receiver wire: