Signia Active PRO
Overview
Signia Active Pro (Only available as a pair)
This high-end model offers tailored sound suited to your personal hearing needs. Signia Active Pro provides true-to-life sounds, whether you are in a crowded street, working in an open-plan office, or dining in a busy restaurant. Wherever there’s a high level of ambient noise, Signia Active Pro will reduce the amount of concentration required for speech focus which is at the heart of any listening experience..
Discover more here.
Recharge on-the-go
Signia Active Pro has a sleek pocket- sized charger case making them easy to use in those situational moments when you need them , with up to 25 hours use per charge.
Connectivity made for iPhone
State-of-the-art Bluetooth Streaming lets you listen to phone calls, music, TV and more.
For Android devices the Signia Streamline Mic gives you full Bluetooth connectivity and much more.
How to use the Streamline Mic
Brilliant Sound
Signia Xperience sound engine delivers high-definition prescription audio with advanced technology.
Enhanced Speech Understanding
Designed for better speech understanding.
Automatic Situation Detection
Sound sensors that automatically adjust to all acoustic situations.
Learn more here.
Key Features
Sounds
Best suited for mild to moderate hearing loss – although do feel free to send us a copy of your hearing test results as more moderate-severe losses may be able to be accommodated.
The Signia Active Pro offers a host of sound processing features including:
- 48 sound processing channels
- 6 listening programmes
- Noise reduction
- Advanced feedback management
- Automatic directionality
- Extended bandwidth
- eWindScreen
- Speech and noise management
- Feedback cancellation
Initial sound set up
If you have sent us your audiogram in advance; the Signia Active Pro will be pre-programmed before dispatch with the start-up amplification profile based on your audiogram. If you do not have an audiogram; our default setting, suitable for a mild to moderate, high-frequency hearing loss is used to create the start-up profile.
Unless otherwise discussed with our audiologists, the 6 listening programs will be set for:
- Universal – general listening
- Noisy environment
- TV
- HD Music
- Outdoor Sports Phone
- Phone
Overall volume levels and listening programmes are changed via the free to download Signia App. Changes to treble and bass boosting can also be done through the App. The Signia App is compatible with Apple devices with the iOS version 12.0 and higher; and for most Android devices using Android 6.0 and higher. You may wish to check your specific device on Signia's compatibility listing
The optional MiniPocket remote control can also be used adjust overall volume and change between listening programmes.
Direct audio streaming for Apple devices is available - set up via the Accessibility / Hearing Devices menu in your iPhone. If you wish to stream audio from an Android mobile, you will need to first pair the Active and mobile to the Streamline Mi
What's in the box
A Signia Click Sleeve (small, vented size) will be attached to the Signia Active when it arrives
Portable charging /carry case (if a pair if purchased, one charger is provided).
Sample click sleeves in other sizes are also included: extra-small; medium and large in both 'vented' and 'closed' styles
Pack of 8 spare wax guards (Signia MiniReceiver wax guards)
Guide to listening programmes and QR code for App connection
The Signia App is compatible with Apple devices with the iOS version 12.0 and higher; and for most Android devices using Android 6.0 and higher. You may wish to check your specific device on Signia's compatibility listing. If the remote control is added your Signia Active order, we will pair the hearing aid to the remote control for you. Click here to view the remote control.
Looks and size
The Signia Active is ready to wear on the spot thanks to its super-soft silicone sleeves that are available in a number of sizes. A 'vented' dome in the small size will be attached to the product on arrival to show you how the dome is properly fitted.
The Signia Active has three colour choices.
How To Insert Signia Active Hearing Aids
How To take out Signia Active Hearing Aids
How to buy
Not sure about buying a hearing aid online? We keep the process straight-forward, and here's what happens:
Select which ear you wish to wear the hearing aid on (left / right / both); and the colour and add to basket. Check-out and purchase with Visa / Mastercard or PayPal (where there is a 'Pay-in-3' option for an interest-free 3 month split payment plan)
Your order will be posted directly to you via Royal Mail for a 30 day home trial. Everything you need to try the aid for this period is included.
Many customers have a copy of their audiogram (hearing test result on a graph) from an NHS appointment or from one of the high street stores and will email us a copy before ordering - audiology@hearingdirect.com.
If the hearing aid is appropriate for the hearing loss, we use the audiogram results to program the initial settings of the hearing aid.
Dont worry if an audiogram is not available; you can begin with our standard setting – geared to suit a mild to moderate, mainly high frequency hearing loss. This is the type of hearing loss we commonly see in those with age-related or noise-induced hearing losses.
Another option is to complete the online hearing check, which, if completed as instructed, gives a reasonable estimate of someone’s middle and high frequency hearing: https://www.hearingdirect.com/pages/hearing-test.
If you wish for your online hearing check result to be used with your order you will need to let us know before or just after your order is placed.
Please talk to us if you need anything else regarding the set up further customised. We are real people, and would love to help provide the best possible starting point for you.
Once you've received the hearing aid it's a case of trying out the physical fit and the sound. If you need any adjustments, some can be done remotely if you've downloaded the Signia App – or we can reprogramme in house if the aid is posted back. Email or call us and we will help immediately or set up a time to discuss your requirements in more detail. If you choose to send the hearing aid back to us in the post for reprogramming we will extend your 30 day trial by a week to account for postage times.
If the sound or physical fit of the product is not to your satisfaction, our 30 day money back guarantee is a no quibble policy.
2 Year Hearing Aid Warranty
The warranty covers manufacturing and material defects in the hearing aid itself. Upon inspection Hearing Direct will either repair or exchange the hearing aid with a new or refurbished like for like unit at their sole discretion.
Warranty Limitation
This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centre’s renders the warranty null and void.
Out of Warranty Hearing Aid Repair
If your hearing aid is out of warranty Hearing Direct will inspect the device and either repair or replace it with a fully refurbished device for £250.00 Out of warranty repairs are guaranteed for a period of 6 months. (Please note this will only cover mechanical failure of the device for up to 4 years from the original purchase date)
Shipping
United Kingdom Delivery Options and Prices
For hearing aids, we aim to program and dispatch within 5 working days of receiving your order. If we are unable to do this for any reason, we will contact you.
| Delivery Option | Price | Estimated Delivery Time |
| Royal Mail Tracked 48 | £3.49 (FREE On Orders Over £35) |
3 - 5 working days |
| Royal Mail Tracked 24 | £3.99 (Only £1.50 on orders over £35) |
1 - 2 working days |
| Fully Tracked Special Delivery by 1pm | £9.99 (On all orders taken by 15.00) Free on Hearing Aids | Guaranteed next working day by 1 pm |
International Delivery
| Delivery Option | Price | Estimated Delivery Time |
| Royal Mail International (Standard) | £6.99 | 5 - 10 working days |
| Royal Mail International (Express) | £12.99 | 3 - 4 working days |
Please note that orders must be placed by 12pm Monday to Friday to guarantee next-day delivery. Orders are also not shipped over the weekend.
Delivery of the Goods will be made to the address provided by you at the time of placing your Order.
If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.
Returns
Our 30-day, money back guarantee is exactly that - if you are unhappy with any item you have bought from Hearing Direct International, you have the right to return within 30 days after it has been dispatched, for a replacement or full product refund.
What do I need to know about returning a phone or assistive listening device?
These products may be unwrapped for testing but if they prove to be unsuitable then a 100% refund will be issued only if the product is returned in a brand new, saleable condition, with all packaging and contents intact.
N.B. We would not consider an item to be re-saleable if:
- The box or contents are dirty or damaged.
- Personal data or phone numbers have been added.
- The original contents are damaged or missing.
Any phone that requires re-packing, to ensure it is as new, will attract a nominal charge of £7.50 that will be deducted from the refund. All returns will be quality assessed prior to refunding.
What do I need to know about hearing aids?
Hearing aids can be fully tested in ear; if the fit or sound is not satisfactory, they can be returned within 30 days of receipt for a full product refund. Used accessories such as batteries, domes or wax guards do not need to be returned. If physical damage beyond expected trial use is found on the hearing aid, our standard repair charge of £60 will be deducted from your refund as this affects our return policy with the supplier.
What do I need to know about returning hearing aid accessories?
These products must be returned, in their original packaging, un-opened and in a brand new, saleable condition. All returns will be quality assessed prior to refunding.
Please note we are unable to accept returns outside this 30-day period unless the item is deemed faulty, in which case, a replacement or repair of the faulty item will be offered.
To return goods you need to contact us to obtain a Return Authorisation Number (RAN).
You can request a RAN by emailing customerservices@hearingdirect.com or calling us on 01264 313110 or 0800 032 1301. The RAN should be quoted on an accompanying letter to explain the reason for return and ideally a copy of the original invoice. We recommend you obtain proof of postage from the post office when returning any item to us.
You will be notified by email or in writing when your returned goods have been received by us.
For more details, see "Your right to cancel", in the terms and conditions. Your statutory rights are not affected.
When does the 30-day period start?
We will stamp your receipt with a date when we put it in the post. The 30-day period will start from this date; returns must have a posting date no more than 30 days after this dispatch date.