Signia Silk 7x Digital Hearing Aid
Overview
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Suitable for mild to moderate hearing loss
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In The Ear (ITE)
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Ready-to-wear, discrete size
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Delivers clear speech understanding
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With flexible silicone Click Sleeves, the Silk X sits securely in the ear
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Tinnitus relief
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Background Noise Removal
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6 settings configuration
Key Features
Performance
Best suited for mild to moderate hearing losses – although do feel free to send us a copy of your hearing test results as more moderate-severe losses may be able to be accommodated.
The Signia Silk 7X offers a host of sound processing features including:
- 48 sound processing channels
- 6 listening programmes - including a High Definition Music setting
- 7 levels of noise reduction
- 3 levels of Sound smoothing – making sure sudden loud sounds are instantly controlled
- Advanced feedback management: high speed monitoring and control of feedback in individual processing channels
- ‘eWindscreen’ - Suppresses wind noise; ideal for the outdoors
- Signia tinnitus solutions: Shaped steady-state or modulated noise options can be discussed with our audiologists in advance of purchase and set up as a specific listening programme
- ‘TwinPhone’ – when wearing a pair of Silk 7X aids, use your TwinPhone listening programme when holding a phone to your right ear and the caller’s voice can be sent into the left ear too - activate your listening programme via the Signia App or remote control
- ‘Binaural OneMic directionality’ – available when wearing a pair of Silk 7x aids - Provides the benefits of directionality for hearing aids which have only one microphone. The left and right microphones are wirelessly connected to allow directional processing.
Initial sound set up
The Silk 7X will be pre-programmed before dispatch with the start-up amplification profile based on your audiogram, please ensure your audiogram is emailed to audiology@hearingdirect.com.
Unless otherwise discussed with our audiologists (e.g. for activating tinnitus masking), the 6 listening programs will be set for:
- Universal – general listening
- Noisy environment
- TV
- HD Music
- Outdoors
- TwinPhone mode
Overall volume levels and listening programmes are changed via the free to download Signia App. The Signia App is compatible with Apple devices with the iOS version 12.0 and higher; and for most Android devices using Android 6.0 and higher. You may wish to check your specific device on Signia's compatibility listing.
Free HD Starter Kit
As a Hearing Direct Customer all hearing aid orders come with a free starter kit to ensure you have everything you need to achieve great hearing results.
This includes:
- Hearing aid storage case
- 1 pack of x6 size 10 batteries per hearing aid
- 1 pack of sample sleeves per aid in small, medium, large to help you find the right fit
- 1 cleaning brush per hearing aid
- 1 pack of wax filters per hearing aid
- User guide
- QR code for smartphone App connection to allow for remote programming
Videos
How To Replace Wax Guards On Silk Hearing Aids
HD Care
Upon receipt of your order, our audiologists will programme your hearing aids to the audiogram you have supplied. If we do not already have a copy of your audiogram we make contact with you, alternatively, if you do not supply us with an audiogram please complete our online hearing test. These results can be used for programming but do not substitute a clinical audiogram and we recommend having your hearing aids re-programmed to a clinical audiogram at your earliest convenience.
A courtesy video/telephone call from our Audiologists shall be arranged for 48 hours after you have taken delivery of the order to complete any initial fine tuning to the hearing aid programming through a smartphone app and provide you with any other support around the fitting and maintenance of the products. Further follow up calls shall be arranged as required.
As a Hearing Direct Customer, you will enjoy free virtual consultations with our UK based Audiologists for the life of your hearing aids. In addition, you will be contacted every 6 months and invited to send your hearing aids to our in-house team for a clean and check service for the duration of your hearing aid warranty (includes microphone check, replacement wax guard and dome or sleeve as required, moisture check & return Postage).
Warranty
2 Year Manufacturers Hearing Aid Warranty
12 Month Manufacturers Warranty on Compatible Bluetooth Accessories
Please contact our customer service team on 0800 032 1301 or email customerservices@hearingdirect.com to arrange any repairs under warranty, return postage is free from within the UK. From all other countries you, the customer, are responsible for return postage costs back to our centre. We recommend using tracked and insured postage.
Please note the warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorised service centre’s renders the warranty null and void. Loss is not covered by the warranty. Receiver wires are not covered under the manufacturer warranty as these are considered an accessory item that can be replaced.
The warranty covers manufacturing and material defects in the hearing aid itself. Upon inspection Hearing Direct will either repair or exchange the hearing aid with a new or refurbished like for like unit at their sole discretion.
Out of Warranty Hearing Aid Repair
If your hearing aid is out of warranty Hearing Direct will inspect the device and either repair or replace it with a fully refurbished device for £250.00 Out of warranty repairs are guaranteed for a period of 6 months. (Please note this will only cover mechanical failure of the device for up to 4 years from the original purchase date)
Shipping
United Kingdom Delivery Options and Prices
For hearing aids, we aim to program and dispatch within 5 working days of receiving your order. If we are unable to do this for any reason, we will contact you.
| Delivery Option | Price | Estimated Delivery Time |
| Royal Mail Tracked 48 | £3.49 (FREE On Orders Over £35) |
3 - 5 working days |
| Royal Mail Tracked 24 | £3.99 (Only £1.50 on orders over £35) |
1 - 2 working days |
| Fully Tracked Special Delivery by 1pm | £9.99 (On all orders taken by 15.00) Free on Hearing Aids | Guaranteed next working day by 1 pm |
International Delivery
| Delivery Option | Price | Estimated Delivery Time |
| Royal Mail International (Standard) | £6.99 | 5 - 10 working days |
| Royal Mail International (Express) | £12.99 | 3 - 4 working days |
Please note that orders must be placed by 12pm Monday to Friday to guarantee next-day delivery. Orders are also not shipped over the weekend.
Delivery of the Goods will be made to the address provided by you at the time of placing your Order.
If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.
Returns
Our 30-day, money back guarantee is exactly that - if you are unhappy with any item you have bought from Hearing Direct International, you have the right to return within 30 days after it has been dispatched, for a replacement or full product refund.
What do I need to know about returning a phone or assistive listening device?
These products may be unwrapped for testing but if they prove to be unsuitable then a 100% refund will be issued only if the product is returned in a brand new, saleable condition, with all packaging and contents intact.
N.B. We would not consider an item to be re-saleable if:
- The box or contents are dirty or damaged.
- Personal data or phone numbers have been added.
- The original contents are damaged or missing.
Any phone that requires re-packing, to ensure it is as new, will attract a nominal charge of £7.50 that will be deducted from the refund. All returns will be quality assessed prior to refunding.
What do I need to know about hearing aids?
Hearing aids can be fully tested in ear; if the fit or sound is not satisfactory, they can be returned within 30 days of receipt for a full product refund. Used accessories such as batteries, domes or wax guards do not need to be returned. If physical damage beyond expected trial use is found on the hearing aid, our standard repair charge of £60 will be deducted from your refund as this affects our return policy with the supplier.
What do I need to know about returning hearing aid accessories?
These products must be returned, in their original packaging, un-opened and in a brand new, saleable condition. All returns will be quality assessed prior to refunding.
Please note we are unable to accept returns outside this 30-day period unless the item is deemed faulty, in which case, a replacement or repair of the faulty item will be offered.
To return goods you need to contact us to obtain a Return Authorisation Number (RAN).
You can request a RAN by emailing customerservices@hearingdirect.com or calling us on 01264 313110 or 0800 032 1301. The RAN should be quoted on an accompanying letter to explain the reason for return and ideally a copy of the original invoice. We recommend you obtain proof of postage from the post office when returning any item to us.
You will be notified by email or in writing when your returned goods have been received by us.
For more details, see "Your right to cancel", in the terms and conditions. Your statutory rights are not affected.
When does the 30-day period start?
We will stamp your receipt with a date when we put it in the post. The 30-day period will start from this date; returns must have a posting date no more than 30 days after this dispatch date.
