Signia Active Pro

Best suited for mild to moderate hearing loss – although do feel free to send us a copy of your hearing test results as more moderate-severe losses may be able to be accommodated. 

The Signia Active Pro offers a host of sound processing features including:  

• 48 sound processing channels
• 6 listening programmes
• Noise reduction
• Advanced feedback management
• Automatic directionality
• Extended bandwidth
• eWindScreen
• Speech and noise management
• Feedback cancellation

Initial sound set up

If you have sent us your audiogram in advance; the Signia Active Pro will be pre-programmed before dispatch with the start-up amplification profile based on your audiogram. If you do not have an audiogram; our default setting, suitable for a mild to moderate, high-frequency hearing loss is used to create the start-up profile.  

Unless otherwise discussed with our audiologists, the 6 listening programs will be set for: 

1. Universal – general listening 
2. Noisy environment
3. TV
4. HD Music
5. Outdoor Sports Phone
6. Phone

Overall volume levels and listening programmes are changed via the free to download Signia App. Changes to treble and bass boosting can also be done through the App. The Signia App is compatible with Apple devices with the iOS version 12.0 and higher; and for most Android devices using Android 6.0 and higher.   You may wish to check your specific device on Signia's compatibility listing

The optional MiniPocket remote control can also be used adjust overall volume and change between listening programmes.

Direct audio streaming for Apple devices is available - set up via the Accessibility / Hearing Devices menu in your iPhone. If you wish to stream audio from an Android mobile, you will need to first pair the Active and mobile to the Streamline Mi

A Signia Click Sleeve (small, vented size) will be attached to the Signia Active when it arrives

Portable charging /carry case (if a pair if purchased, one charger is provided).

Sample click sleeves in other sizes are also included: extra-small; medium and large in both 'vented' and 'closed' styles

Pack of 8 spare wax guards (Signia MiniReceiver wax guards)

Cleaning Brush

Guide to listening programmes and QR code for App connection

User guide

The Signia App is compatible with Apple devices with the iOS version 12.0 and higher; and for most Android devices using Android 6.0 and higher.   You may wish to check your specific device on Signia's compatibility listing. If the remote control is added your Signia Active order, we will pair the hearing aid to the remote control for you. Click here to view the remote control. 

The Signia Active is ready to wear on the spot thanks to its super-soft silicone sleeves that are available in a number of sizes.  A 'vented' dome in the small size will be attached to the product on arrival to show you how the dome is properly fitted. 

The Signia Active has three colour choices.  

Not sure about buying a hearing aid online? We keep the process straight-forward, and here's what happens:

Select which ear you wish to wear the hearing aid on (left / right / both); and the colour and add to basket. Check-out and purchase with Visa / Mastercard or PayPal (where there is a 'Pay-in-3' option for an interest-free 3 month split payment plan)

Your order will be posted directly to you via Royal Mail for a 30 day home trial. Everything you need to try the aid for this period is included.

Many customers have a copy of their audiogram (hearing test result on a graph) from an NHS appointment or from one of the high street stores and will email us a copy before ordering - audiology@hearingdirect.com.

If the hearing aid is appropriate for the hearing loss, we use the audiogram results to program the initial settings of the hearing aid.  

Dont worry if an audiogram is not available; you can begin with our standard setting – geared to suit a mild to moderate, mainly high frequency hearing loss. This is the type of hearing loss we commonly see in those with age-related or noise-induced hearing losses.  

Another option is to complete the online hearing check, which, if completed as instructed, gives a reasonable estimate of someone’s middle and high frequency hearing: https://www.hearingdirect.com/pages/hearing-test. 

If you wish for your online hearing check result to be used with your order you will need to let us know before or just after your order is placed.

Please talk to us if you need anything else regarding the set up further customised. We are real people, and would love to help provide the best possible starting point for you.
 

Once you've received the hearing aid it's a case of trying out the physical fit and the sound. If you need any adjustments, some can be done remotely if you've downloaded the Signia App – or we can reprogramme in house if the aid is posted back. Email or call us and we will help immediately or set up a time to discuss your requirements in more detail. If you choose to send the hearing aid back to us in the post for reprogramming we will extend your 30 day trial by a week to account for postage times. 

If the sound or physical fit of the product is not to your satisfaction, our 30 day money back guarantee is a no quibble policy.

2 Year Hearing Aid Warranty

The warranty covers manufacturing and material defects in the hearing aid itself.

Upon inspection Hearing Direct will either repair or exchange the hearing aid with a new or refurbished like for like unit at their sole discretion.
Warranty Limitation
This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centre’s renders the warranty null and void.

Out of Warranty Hearing Aid Repair

If your hearing aid is out of warranty Hearing Direct will inspect the device and either repair or replace it with a fully refurbished device with the cost to be advised

Out of warranty repairs are guaranteed for a period of 6 months.

(Please note this will only cover mechanical failure of the device for up to 4 years from the original purchase date)

Here are some videos that will help you with your hearing aids. Should you wish to watch more videos, please visit this link on the Signia website.