Phonak 'C&C Line' Drying Beaker & Cleansing Tablets Kit
Overview
What is it?
- A plastic beaker with a removable insert
- Box of 20 effervescent cleansing tablets
What does it do?
- Remove stains from your earmolds
- Disinfects your earmolds with active oxygen.
How to use:
- Fill Phonak Drying beaker with lukewarm water and add one tablet.
- Separate your earmold from hearing instrument and place the earmold in the beaker insert, then place insert into the cleansing beaker.
- Allow your earmold to soak for 15 - 30 mins or more (can be left overnight). After soaking, remove the insert and earmold from the beaker and rinse thoroughly with water.
- Wait for the earmold to be completely dry before inserting it back on the hearing instrument
Can be used it:
- Compatible with all earmolds
- Do not use for hearing aids
Additional Cleansing tablets are available here.
Shipping
United Kingdom Delivery Options and Prices
Please note: Delivery time for all Hearing Aid orders is currently 7-10 working days
| Delivery Option | Price | Estimated Delivery Time |
| Royal Mail 2nd Class | £3.49 (FREE On Orders Over £35) |
3 - 5 working days |
| Royal Mail 1st Class | £3.99 (Only £1.50 on orders over £35) |
1 - 2 working days |
| Special Delivery by 1pm | £9.99 (On all orders taken by 15.00) | 1 working day |
International Delivery
| Delivery Option | Price | Estimated Delivery Time |
| Royal Mail International (Standard) | £6.99 | 5 - 10 working days |
| Royal Mail International (Express) | £12.99 | 3 - 4 working days |
We will make reasonable endeavours to ensure your goods are dispatched to you as quickly as possible after placing your order. In most cases we will dispatch your Goods within 48 hours of order receipt; we will contact you if, for any reason, this is not possible. All orders will be delivered by 2nd Class Royal Mail unless our next day delivery service is selected (whereupon we will dispatch using Royal Mail Special Delivery) or Royal Mail 1st class or International delivery options are selected.
Please note that orders must be placed by 12pm Monday to Friday to guarantee next day delivery. Orders are also not shipped over the weekend.
Delivery of the Goods will be made to the address provided by you at the time of placing your Order.
If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.
Returns
Our 30-day, money back guarantee is exactly that - if you are unhappy with any item you have bought from Hearing Direct International, you have the right to return within 30 days after it has been dispatched, for a replacement or full product refund.
What do I need to know about returning a phone or assistive listening device?
These products may be unwrapped for testing but if they prove to be unsuitable then a 100% refund will be issued only if the product is returned in a brand new, saleable condition, with all packaging and contents intact.
N.B. We would not consider an item to be re-saleable if:
- The box or contents are dirty or damaged.
- Personal data or phone numbers have been added.
- The original contents are damaged or missing.
Any phone that requires re-packing, to ensure it is as new, will attract a nominal charge of £7.50 that will be deducted from the refund. All returns will be quality assessed prior to refunding.
What do I need to know about hearing aids?
Hearing aids can be fully tested in ear; if the fit or sound is not satisfactory, they can be returned within 30 days of receipt for a full product refund. Used accessories such as batteries, domes or wax guards do not need to be returned. If physical damage beyond expected trial use is found on the hearing aid, our standard repair charge of £60 will be deducted from your refund as this affects our return policy with the supplier.
What do I need to know about returning hearing aid accessories?
These products must be returned, in their original packaging, un-opened and in a brand new, saleable condition. All returns will be quality assessed prior to refunding.
Please note we are unable to accept returns outside this 30-day period unless the item is deemed faulty, in which case, a replacement or repair of the faulty item will be offered.
To return goods you need to contact us to obtain a Return Authorisation Number (RAN).
You can request a RAN by emailing customerservices@hearingdirect.com or calling us on 01264 313110 or 0800 032 1301. The RAN should be quoted on an accompanying letter to explain the reason for return and ideally a copy of the original invoice. We recommend you obtain proof of postage from the post office when returning any item to us.
You will be notified by email or in writing when your returned goods have been received by us.
For more details, see "Your right to cancel", in the terms and conditions. Your statutory rights are not affected.
When does the 30-day period start?
We will stamp your receipt with a date when we put it in the post. The 30-day period will start from this date; returns must have a posting date no more than 30 days after this dispatch date.