Signia Pure Charge&Go 3AX Digital Hearing Aid
The Pure Charge&Go range of hearing aids by Signia delivers a unique solution to your hearing problem. Small and compact, 4% smaller and 5% slimmer in the top area than average hearing aids, comfortable to wear all day long, with over 20% increase in the rechargeable battery run time and an outstanding speech clarity even in noisy situations, the Signia Pure Charge&Go 3AX will allow you to hear a clearer conversation in all kinds of environnements. It has 24 channels to process and clear the sounds for you and 6 programs so you can enjoy a conversation and appreciate your surroundings.
This range really focuses on the speech to give you the best hearing and understanding of the conversation, when you are on the go, in a busy restaurant, a crowded street or working in an open-space office. The Pure Charge&Go 3AX accurately identifies and process the sound which means you will benefit immediately from a better hearing and understanding. You will also be able to easily follow a conversation in any type of background noise with the convenience of a having on average 24 hours of power and 5 hours of streaming in one single charge.
You may already have a hearing test audiogram, or you may need some support to understand the extent of your hearing loss, or which hearing aid to choose. Whatever your situation, talk to us about how we can help and book a free consultation with one of our audiologists through this link: audiology consultation
This hearing aid comes with access to the free Signia App, meaning the audiologist can make adjustments where needed, all from the comfort of your home. You can also update the aids yourself, using your Smartphone, where you can adjust not only the volume but also the listening programme.
The Signia MiniPocket remote control is also available to purchase and use instead of the App to adjust the volume and help you change between programmes.
Available in 5 colours, (silver, rose gold, beige, dark champagne and graphite), with a rocker switch for easier adjustments and a Pure Portable Charger included, (video on how to use it available here), the Signia Pure Charge&Go 3AX hearing aid tackles all of the real life acoustic challenges.
N.B.: This model requires programming and configuration. Delivery can take between 5 and 7 working days.
Best suited for mild to moderate hearing losses – although do feel free to send us a copy of your hearing test results as more moderate-severe losses may be able to be accommodated.
The Signia Pure Charge&Go 3AX offers a host of sound processing features including:
- 24 sound processing channels – providing a clear reproduction of incoming sound
- 6 listening programmes – can be configured to your unique listening needs
- Own Voice Processing - enhances your voice to make it sound as natural as possible
- Automatic Situation Detection - adapts to your surroundings, even when you are on the move
If you have sent us your audiogram in advance; the Signia Pure Charge&Go 3AX will be pre-programmed before dispatch with the start-up amplification profile based on your audiogram.
If you do not have an audiogram; our default setting, suitable for a mild to moderate, high-frequency hearing loss is used to create the start-up profile.
Unless otherwise discussed with our audiologists, the listening programs will be set for:
- Noisy environment
- Outdoors sports
The Signia Pure Charge&Go 3AX can be ordered in he following colours: beige, dark champagne, silver, rose gold and graphite. Its ergonomic shape sits snugly and discreetly behind your ear, with a thin silicon-plastic tubing directing the amplified sound into the ear canal. A dome is attached to the end of the thin tubing, helping the thin tubing sit comfortably in the ear canal. The thin tubing should sit close to the side of the head, and when in place correctly, offers a discreet fitting. The tubes have coloured numbers printed onto them – designating red for the right-sided tubing and ear and blue for left sided tubing.
What’s in the box
The Signia Pure Charge&Go 3AX is sent with everything you will ll need to try the hearing aid at home:
- Signia Pure Portable Charger
- Signia Sleeve 3.0 Vented size XS (ExtraSmall)
- Signia Sleeve 3.0 Closed size XS (ExtraSmall)
- Signia Sleeve 3.0 Vented size S (Small)
- Signia Sleeve 3.0 Closed size S (Small)
- Signia Sleeve 3.0 Vented size M (Medium)
- Signia Sleeve 3.0 Closed size M (Medium)
- SigniaEartip 3.0 12mm Tulip
- Signia Eartip 3.0 7mm Open
- Signia Eartip 3.0 5mm Open
- Signia 3.0 Nanocare Wax Guards
- Cleaning brush (there is a magnet on one end to help with battery removal)
- QR code for App connection
- User guide which is also available here
How to buy
Select which ear you wish to wear the hearing aid on (left / right / both);select the colour then add to basket. Check-out and purchase with Visa / Mastercard or PayPal (where there is a 'Pay-in-3' option for an interest-free 3 month split payment plan)
Your order will be posted directly to you via Royal Mail for a 30 day home trial. Everything you need to try the aid for this period is included.
Many customers have a copy of their audiogram (hearing test result on a graph) from an NHS appointment or from one of the high street stores and will email us a copy before ordering - email@example.com.
If the hearing aid is appropriate for the hearing loss, we use the audiogram results to program the initial settings of the hearing aid.
Dont worry if an audiogram is not available; you can begin with our standard setting – geared to suit a mild to moderate, mainly high frequency hearing loss. This is the type of hearing loss we commonly see in those with age-related or noise-induced hearing losses.
Another option is to complete the online hearing check, which, if completed as instructed, gives a reasonable estimate of someone’s middle and high frequency hearing: https://www.hearingdirect.com/pages/hearing-test.
If you wish for your online hearing check result to be used with your order you will need to let us know before or just after your order is placed.
Please talk to us if you need anything else regarding the set up further customised. We are real people, and would love to help provide the best possible starting point for you.
Once you've received the hearing aid it's a case of trying out the physical fit and the sound. If you need any adjustments, some can be done remotely if you've downloaded the Signia App – or we can reprogramme in house if the aid is posted back. Email or call us and we will help immediately or set up a time to discuss your requirements in more detail. If you choose to send the hearing aid back to us in the post for reprogramming we will extend your 30 day trial by a week to account for postage times.
If the sound or physical fit of the product is not to your satisfaction, our 30 day money back guarantee is a no quibble policy.
How much will it cost to run the Signia Pure Charge&Go 3AX? The following items will need to be replaced:
- Signia Sleeves Domes: change the dome every month on average
- Signia MiniReceiver 3.0 Standard Power:Tubing:change the tubing every 3-4 months
- Signia MiniReceiver Wax Guards: change the wax guards as needed
How do I turn the Signia Pure Charge&Go 3AX On/off? Just press the switch button for 3 seconds. You can watch this video to help you with this.
How do I work the controls? There is a rocker switch to change between settings. A short press up or down will change volume, a 1-2 second longer press will change programme. The settings can also be changed via the Signia App so you don’t have to touch the hearing aid at all; or the Signia miniPocket remote control if you don’t wish to use a smartphone App. If you have two hearing aids, one will be dedicated to volume changes and the other to programs changes.
How do I clean the hearing aid? The most important part of maintenance involves cleaning the tubing and dome. These have a very narrow and small opening where the amplified sound comes out, and it is very easy for this to become blocked with wax, even after first use. The domes and tubings are not included in the hearing aid warranty as they are considered replaceable accessories. Domes can be removed from the tubings (pull off) and cleaned separately – taking extreme care to push back onto the tubing securely. The cleaning wire is a useful tool to use to thread all the way through the tubing (once removed by twisting it off the top of the hearing aid) to ensure no moisture / wax build up.
2 Year Hearing Aid Warranty
The warranty covers manufacturing and material defects in the hearing aid itself. Upon inspection Hearing Direct will either repair or exchange the hearing aid with a new or refurbished like for like unit at their sole discretion.
This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centre’s renders the warranty null and void. Please note that receiver wires are not covered under the 2-year manufacturer warranty as these are considered an accessory item that can be replaced.
Out of Warranty Hearing Aid Repair
If your hearing aid is out of warranty Hearing Direct will inspect the device and either repair or replace it with a fully refurbished device for £250.00 Out of warranty repairs are guaranteed for a period of 6 months. (Please note this will only cover mechanical failure of the device for up to 4 years from the original purchase date)
United Kingdom Delivery Options and Prices
For hearing aids, we aim to program and dispatch within 5 working days of receiving your order. If we are unable to do this for any reason, we will contact you.
|Estimated Delivery Time
|Royal Mail Tracked 48
|£3.49 (FREE On Orders Over £35)
3 - 5 working days
|Royal Mail Tracked 24
|£3.99 (Only £1.50 on orders over £35)
1 - 2 working days
|Fully Tracked Special Delivery by 1pm
|£9.99 (On all orders taken by 15.00) Free on Hearing Aids
|Guaranteed next working day by 1 pm
|Estimated Delivery Time
|Royal Mail International (Standard)
|5 - 10 working days
|Royal Mail International (Express)
|3 - 4 working days
Please note that orders must be placed by 12pm Monday to Friday to guarantee next-day delivery. Orders are also not shipped over the weekend.
Delivery of the Goods will be made to the address provided by you at the time of placing your Order.
If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.
Our 30-day, money back guarantee is exactly that - if you are unhappy with any item you have bought from Hearing Direct International, you have the right to return within 30 days after it has been dispatched, for a replacement or full product refund.
What do I need to know about returning a phone or assistive listening device?
These products may be unwrapped for testing but if they prove to be unsuitable then a 100% refund will be issued only if the product is returned in a brand new, saleable condition, with all packaging and contents intact.
N.B. We would not consider an item to be re-saleable if:
- The box or contents are dirty or damaged.
- Personal data or phone numbers have been added.
- The original contents are damaged or missing.
Any phone that requires re-packing, to ensure it is as new, will attract a nominal charge of £7.50 that will be deducted from the refund. All returns will be quality assessed prior to refunding.
What do I need to know about hearing aids?
Hearing aids can be fully tested in ear; if the fit or sound is not satisfactory, they can be returned within 30 days of receipt for a full product refund. Used accessories such as batteries, domes or wax guards do not need to be returned. If physical damage beyond expected trial use is found on the hearing aid, our standard repair charge of £60 will be deducted from your refund as this affects our return policy with the supplier.
What do I need to know about returning hearing aid accessories?
These products must be returned, in their original packaging, un-opened and in a brand new, saleable condition. All returns will be quality assessed prior to refunding.
Please note we are unable to accept returns outside this 30-day period unless the item is deemed faulty, in which case, a replacement or repair of the faulty item will be offered.
To return goods you need to contact us to obtain a Return Authorisation Number (RAN).
You can request a RAN by emailing firstname.lastname@example.org or calling us on 01264 313110 or 0800 032 1301. The RAN should be quoted on an accompanying letter to explain the reason for return and ideally a copy of the original invoice. We recommend you obtain proof of postage from the post office when returning any item to us.
You will be notified by email or in writing when your returned goods have been received by us.
For more details, see "Your right to cancel", in the terms and conditions. Your statutory rights are not affected.
When does the 30-day period start?
We will stamp your receipt with a date when we put it in the post. The 30-day period will start from this date; returns must have a posting date no more than 30 days after this dispatch date.