Sueno Pro S - Tinnitus masker
Overview
This product is not available to order on a next day delivery service. Please allow 5-7 days for delivery.
The Sueno Pro S is a compact and stylish behind-the-ear tinnitus therapy device. Manufactured by Audifon, the Sueno Pro S was designed with user comfort in mind.
An easy to use rocker-switch on the back allows volume and programme changes.
NanoShield hydrophobic technology offers enhanced water repellence.
Powered by a 312 Zinc Air battery which gives an average battery life of 120 hours. A low battery indicator, which alerts you (by beep sounds) when you need to replace the batteries.
Three tinnitus masking programmes are included as standard:
- White noise
- Pink Noise
- Waves (masking noise comes and goes like the sound of ocean waves)
The Sueno Pro S is programmable via software in our offices, so these settings can be adjusted to individual preferences. Please contact our audiologists before purchase if you wish anything to be adjusted on the programming.
What's included in your box:
- 1 pack of 6, size 312 zinc air hearing aid batteries
- Size 2 tubing for left or right (as per order) will be attached to the Sueno Pro S (size 2 is the medium size, and fits the vast majority of ears)
- Size 1 tubing (slightly shorter tubing if required)
- A size 7mm open dome will be attached to the Size 2 tubing
- Tulip dome
- Cleaning wire (for cleaning the tubing)
- Hard protective carry case
Maintenance advice:
The manufacturer strongly recommends that the domes are replaced once every 6-10 weeks; and the tubing every 3-4 months (sooner of course if broken).
Spare domes are here
Spare tubings are here
Cleaning wires are here
The Sueno Pro S carries a 12 month manufacturer warranty
Shipping
United Kingdom Delivery Options and Prices
For hearing aids, we aim to program and dispatch within 5 working days of receiving your order. If we are unable to do this for any reason, we will contact you.
| Delivery Option | Price | Estimated Delivery Time |
| Royal Mail Tracked 48 | £3.49 (FREE On Orders Over £35) |
3 - 5 working days |
| Royal Mail Tracked 24 | £3.99 (Only £1.50 on orders over £35) |
1 - 2 working days |
| Fully Tracked Special Delivery by 1pm | £9.99 (On all orders taken by 15.00) Free on Hearing Aids | Guaranteed next working day by 1 pm |
International Delivery
| Delivery Option | Price | Estimated Delivery Time |
| Royal Mail International (Standard) | £6.99 | 5 - 10 working days |
| Royal Mail International (Express) | £12.99 | 3 - 4 working days |
Please note that orders must be placed by 12pm Monday to Friday to guarantee next-day delivery. Orders are also not shipped over the weekend.
Delivery of the Goods will be made to the address provided by you at the time of placing your Order.
If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.
Returns
Our 30-day, money back guarantee is exactly that - if you are unhappy with any item you have bought from Hearing Direct International, you have the right to return within 30 days after it has been dispatched, for a replacement or full product refund.
What do I need to know about returning a phone or assistive listening device?
These products may be unwrapped for testing but if they prove to be unsuitable then a 100% refund will be issued only if the product is returned in a brand new, saleable condition, with all packaging and contents intact.
N.B. We would not consider an item to be re-saleable if:
- The box or contents are dirty or damaged.
- Personal data or phone numbers have been added.
- The original contents are damaged or missing.
Any phone that requires re-packing, to ensure it is as new, will attract a nominal charge of £7.50 that will be deducted from the refund. All returns will be quality assessed prior to refunding.
What do I need to know about hearing aids?
Hearing aids can be fully tested in ear; if the fit or sound is not satisfactory, they can be returned within 30 days of receipt for a full product refund. Used accessories such as batteries, domes or wax guards do not need to be returned. If physical damage beyond expected trial use is found on the hearing aid, our standard repair charge of £60 will be deducted from your refund as this affects our return policy with the supplier.
What do I need to know about returning hearing aid accessories?
These products must be returned, in their original packaging, un-opened and in a brand new, saleable condition. All returns will be quality assessed prior to refunding.
Please note we are unable to accept returns outside this 30-day period unless the item is deemed faulty, in which case, a replacement or repair of the faulty item will be offered.
To return goods you need to contact us to obtain a Return Authorisation Number (RAN).
You can request a RAN by emailing customerservices@hearingdirect.com or calling us on 01264 313110 or 0800 032 1301. The RAN should be quoted on an accompanying letter to explain the reason for return and ideally a copy of the original invoice. We recommend you obtain proof of postage from the post office when returning any item to us.
You will be notified by email or in writing when your returned goods have been received by us.
For more details, see "Your right to cancel", in the terms and conditions. Your statutory rights are not affected.
When does the 30-day period start?
We will stamp your receipt with a date when we put it in the post. The 30-day period will start from this date; returns must have a posting date no more than 30 days after this dispatch date.