HD Freedom 230 Digital Hearing Aid
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Overview
The HD230 is mid-range hearing aid ideally suited for those with a mild to moderate hearing loss. It comes with a no nonsense push-button to change between 3 volume levels.
- Setting 1 is set 2dB softer than the software’s recommendation for a mild to moderate loss to give a softer option on startup.
- Setting 2 is as per a mild to moderate recommendation
- Setting 3 is 3dB louder than setting 2.
Our standard setting is suitable for a mild to moderate, high-frequency, hearing loss only.
Noise reduction processing is constantly active, and a ‘feedback shield’ helps to keep unwanted whistling to a minimum.
A low battery warning will sound to alert the wearer to change batteries.
Key Features
Looks and size
The HD230 is developed to sit snugly within the average adult sized ear canal. Ready to be fitted at home straight-away without the need for an ear impression. If however, you experience discomfort or unwanted feedback, it comes supplied with a number of different silicone fitting tips (or domes) for an improved fit.
The body (shell) of the HD230 is beige coloured. Right sided HD230s have red printing on the shell. Left sided HD230s have blue printing.
A thin, short pull cord attached to the outer side of the hearing aid makes removing the HD230 a simple task.
Dimensons are: 12mm x 12mm x 6mm
Performance
The HD230 is mid-range hearing aid ideally suited to those with a mild to moderate hearing loss.
- Setting 1 is set 2dB softer than the software’s recommendation for the audiogram to give a softer option on startup.
- Setting 2 is as per audiogram recommendation
- Setting 3 is 3dB louder than setting 2.
Noise reduction processing is constantly active, and a ‘feedback shield’ helps to keep unwanted whistling to a minimum.
A low battery warning will sound to alert the wearer to change batteries.
Free HD Starter Kit
- Pack of 6 size 10 batteries – each battery will last an average of 4 days
- Sample pack of open fitting tips – 1 small, 1 medium, 1 large
- Sample pack of closed fitting tips – 1 small, 1 medium, 1 large
- 5 spare wax guards and wax guard changing tool
- Cleaning brush (there is magnet on one end to help with battery removal)
- User guide
HD Care
Our UK based audiologists will ensure that your new hearing aids are a perfect fit. If you would like advice on suitable devices prior to purchasing your hearing aids, you can send us your audiogram to audiology@hearingdirect.com. To speak with one of our Audiologists you can book a consultation online or by phoning our customer service team on 0800 032 1301.
Upon receipt of your order, our audiologists will programme your hearing aids to the audiogram you have supplied. If we do not already have a copy of your audiogram we make contact with you, alternatively, if you do not supply us with an audiogram please complete our online hearing test. These results can be used for programming but do not substitute a clinical audiogram and we recommend having your hearing aids re-programmed to a clinical audiogram at your earliest convenience.
A courtesy video/telephone call from our Audiologists shall be arranged for 48 hours after you have taken delivery of the order to complete any initial fine tuning to the hearing aid programming through a smartphone app and provide you with any other support around the fitting and maintenance of the products. Further follow up calls shall be arranged as required.
As a Hearing Direct Customer, you will enjoy free virtual consultations with our UK based Audiologists for the life of your hearing aids. In addition, you will be contacted every 6 months and invited to send your hearing aids to our in-house team for a clean and check service for the duration of your hearing aid warranty (includes microphone check, replacement wax guard and dome or sleeve as required, moisture check & return Postage).
Shipping
United Kingdom Delivery Options and Prices
For hearing aids, we aim to program and dispatch within 5 working days of receiving your order. If we are unable to do this for any reason, we will contact you.
| Delivery Option | Price | Estimated Delivery Time |
| Royal Mail Tracked 48 | £3.49 (FREE On Orders Over £35) |
3 - 5 working days |
| Royal Mail Tracked 24 | £3.99 (Only £1.50 on orders over £35) |
1 - 2 working days |
| Fully Tracked Special Delivery by 1pm | £9.99 (On all orders taken by 15.00) Free on Hearing Aids | Guaranteed next working day by 1 pm |
International Delivery
| Delivery Option | Price | Estimated Delivery Time |
| Royal Mail International (Standard) | £6.99 | 5 - 10 working days |
| Royal Mail International (Express) | £12.99 | 3 - 4 working days |
Please note that orders must be placed by 12pm Monday to Friday to guarantee next-day delivery. Orders are also not shipped over the weekend.
Delivery of the Goods will be made to the address provided by you at the time of placing your Order.
If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.
Returns
Our 30-day, money back guarantee is exactly that - if you are unhappy with any item you have bought from Hearing Direct International, you have the right to return within 30 days after it has been dispatched, for a replacement or full product refund.
What do I need to know about returning a phone or assistive listening device?
These products may be unwrapped for testing but if they prove to be unsuitable then a 100% refund will be issued only if the product is returned in a brand new, saleable condition, with all packaging and contents intact.
N.B. We would not consider an item to be re-saleable if:
- The box or contents are dirty or damaged.
- Personal data or phone numbers have been added.
- The original contents are damaged or missing.
Any phone that requires re-packing, to ensure it is as new, will attract a nominal charge of £7.50 that will be deducted from the refund. All returns will be quality assessed prior to refunding.
What do I need to know about hearing aids?
Hearing aids can be fully tested in ear; if the fit or sound is not satisfactory, they can be returned within 30 days of receipt for a full product refund. Used accessories such as batteries, domes or wax guards do not need to be returned. If physical damage beyond expected trial use is found on the hearing aid, our standard repair charge of £250 will be deducted from your refund as this affects our return policy with the supplier.
What do I need to know about returning hearing aid accessories?
These products must be returned, in their original packaging, un-opened and in a brand new, saleable condition. All returns will be quality assessed prior to refunding.
Please note we are unable to accept returns outside this 30-day period unless the item is deemed faulty, in which case, a replacement or repair of the faulty item will be offered.
To return goods you need to contact us to obtain a Return Authorisation Number (RAN).
You can request a RAN by emailing customerservices@hearingdirect.com or calling us on 01264 313110 or 0800 032 1301. The RAN should be quoted on an accompanying letter to explain the reason for return and ideally a copy of the original invoice. We recommend you obtain proof of postage from the post office when returning any item to us.
You will be notified by email or in writing when your returned goods have been received by us.
For more details, see "Your right to cancel", in the terms and conditions. Your statutory rights are not affected.
When does the 30-day period start?
We will stamp your receipt with a date when we put it in the post. The 30-day period will start from this date; returns must have a posting date no more than 30 days after this dispatch date.
