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Please see our list of the most frequently asked questions below, if your question is not answered then feel free to ask our online audiologist:
My name is Joan, your online audiologist. I'm here to help and would be delighted to answer any questions you have. Please click here to send me your question and I promise to reply within 24hrs. In addition, if you have recently purchased a hearing aid from HearingDirect.com or would like to read about wearing a hearing aid for the first time, feel free to download my guide.
Joan's Hearing Aid Guide
How much do hearing aids cost from High Street shops?
There are a wide range of prices advertised by the High Street shops but the average cost of a single hearing aid is over $2,000.
Why do hearing aids cost so much?
Hearing aids from High Street shops carry a large mark up from the manufacturer’s costs. When buying from the High Street you pay for their marketing campaigns to get you into their shops, their expensive shop rental and their sales staff costs. None of which you pay for at HearingDirect.com; we pass these savings directly on to you.
What if I buy a hearing aid and it does not help me?
It takes time to get used to a hearing aid delivering sounds that you may not have heard for a while, so give yourself a chance to get used to your hearing aid but if it still doesn’t help simply send it back for your no quibble money back guarantee. Or you can try another one of our hearing aids that may suit you better for another thirty days. (See our returns policy)
Is there a choice of colors of hearing aids?
There is a wide choice of colors. Go to our products page to check out which suits you.
How long do the batteries last for?
Will a hearing aid make my hearing loss worse?
Hearing aids will not make an existing hearing loss worse. The longer you wait before using a hearing aid the longer your sound processing areas within the brain are left without stimulation. We recommend that you try one of our hearing aids on our risk free 30 day trial to see what they can do for you.
Do HearingDirect.com hearing aids fit all ears?
Ears are different sizes and shapes, as individual as people. At HearingDirect.com, we have developed products that will fit the vast majority of ears and if yours doesn't fit simply send it back for your no quibble money back guarantee.
If it is too loud will it damage my hearing?
All HearingDirect.com’s hearing aids comply with the requirements of the Medical Device Directives. Our hearing aids are programmed with safe amplification settings.
Can I wear glasses with my hearing aid?
Yes. There should be no problem with wearing glasses with HearingDirect.com’s hearing aids. Just exercise a little more care when taking your glasses off.
What is the warranty on my hearing aid?
All HearingDirect.com’s hearing aids are guaranteed against defects and faulty workmanship for a period of 12 months. This warranty does not cover hearing aids that have been tampered with, or suffered physical damage.
Can I buy a hearing aid if I live outside of Australia?
HearingDirect.com accepts different payment methods and can ship to several countries in the world. Please contact us to get more details on our shipping and payment method, we will do our best to help you.
Why are HearingDirect.com hearing aids so cheap?
We have cut out a lot the expense in the process of buying of a hearing aid. No expensive shops, no expensive staff; we have passed all those savings directly on to you.
Is payment to HearingDirect.com secure?
Yes, we offer a full independently secured payment facility. We never hold or see your card details; we simply receive confirmation from the secure payment server that payment has cleared.
How easy is it to return my hearing aid for my money back?
It’s simple, please click here to see our returns policy and procedure.
Is there a phone number I can use to contact HearingDirect.com?
Please feel free to leave a message on 1-800-805-694.
In order to offer such great value, we seek to minimize our costs. Therefore we do not operate an expensive call center so if we cannot take your call please leave a message and we will respond as promptly as possible. Further more, you can address your query directly to our resident expert audiologist or our customer service team. You can also find full contact information and write to us at our address on our contact us page.
Is hearing loss common?
According to the Australian Network on Disablity, about one in six of the population suffers from hearing loss, so it is more common than many people think.
What is a telecoil?
A telecoil is used to access loop systems found in many public buildings. Some or our hearing aids offer this feature, please click on the following table to find out which of our models offer this useful feature: Which Hearing Aid is Right For Me .
Who is HearingDirect.com?
Read all about us here.
Who makes HearingDirect.com hearing aids?
HearingDirect.com’s hearing aids are sourced from some of the world's leading manufacturers and are carefully selected for their build and performance quality. At HearingDirect.com we are committed to providing outstanding value without compromising on quality and we are continually reviewing and monitoring new and existing manufacturers to ensure we meet those commitments.
Do you have a qualified audiologist I can contact?
Click here to address a query directly to our resident expert audiologists.
What if my hearing aid stops working?
Please refer to the troubleshooting guide at the back of your user guide. If none of these troubleshooting hints solves the problem, your HearingDirect.com hearing aid carries a 12 month warranty from the date of invoice and can be sent back to us for repair. Our warranty covers defects in material or faulty production, except batteries.
This warranty will become invalid if the hearing aids have been tampered with, misused or altered in any way, or if the serial number has been altered, defaced, removed, or if any repairs have been made without authorization. Please keep your invoice as this acts as your warranty. You may be required to provide proof of purchase so keep your invoice safe throughout the warranty period.
Will a HearingDirect.com hearing aid be right for my hearing loss?
All of the HearingDirect hearing aids are sent from our manufacturers with pre-programmed amplification geared at aiding mild to moderate hearing loss; particularly that which is attributable to the natural aging process, where people experience more problems hearing higher frequencies than the lower frequencies.
The software programme in HearingDirect products is therefore designed to offer less amplification for low frequency sounds and more amplification for high frequency sounds.
Pre-programmed hearing aids such as the ones featured on HearingDirect.com are becoming more and more popular. They offer the opportunity to many more people with mild to moderate hearing loss to see if amplification will bring an improved quality of life, at a much more affordable price.
In addition, many of our models can be programmed to a specific hearing loss with a supplied audiogram, please call our FREE phone number at the top of this page for more details.
Our 30 day money back guarantee also provides peace of mind that if you do not experience any improvement in hearing after trying a HearingDirect hearing aid; it can be sent back to us freepost within 30 days of receipt for a full product refund.
How will I know if a particular hearing aid is right for me?
All the HearingDirect.com hearing aids are preprogrammed with amplification geared at aiding mild to moderate hearing loss; particularly that which is attributable to the natural aging process, where people experience more problems hearing higher frequencies than the lower frequencies.
Because the level of amplification level is similar, your choice can be driven by personal preference for style/design/color, whether you want user controls such as volume controls or programme buttons or even what kind of battery life you would prefer. If you require further product information please do contact us.
Do I need one or two hearing aids?
If there is hearing loss on both ears, from an audiological point of view aiding both ears is usually recommended.
There are a number of advantages of ‘binaural’ hearing – e.g. localization ability can be better preserved.
If you do not want to purchase two at once, but are still unsure as to which ear to wear something on, some of the HearingDirect products can be used interchangeably on either the left or right ears. Please call our FREE phone number at the top of this page for more details.
What about old expired batteries and other electrical items, do you offer recycling facilities?
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points.
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