Returns Policy

Our no quibble, 30-day, money back guarantee policy is exactly that - if you don't like, or you're unhappy with any item you have bought from HearingDirect.com, you can return it to us freepost (from within the UK), up to 30 days after it has been dispatched, for replacement or full product refund.

If you wish to return goods after 30 days of shipping then you should first contact our customer service department to see whether a return is appropriate.

To return goods you need to contact us to obtain a Return Authorisation Number (RAN). You can request one by emailing customerservices@hearingdirect.com or calling us on 0800 032 1301. The RAN  should be quoted on an accompanying letter to explain the reason for return and ideally a copy of the original invoice. We recommend you obtain proof of postage from the post office when returning any item to us.

You will be notified by email or in writing when your returned Goods have been received by us.

For more details, see "Your right to cancel", in the terms and conditions. Your statutory rights are not affected.

When does the 30 day period start?
We will stamp your receipt with a date when we put it in the post. The 30 day period will start from this date; returns must have a posting date no more than 30 days after this dispatch date.

Can I return it even if I simply don't like it?
Yes, this truly is a money back, no quibble guarantee.