Return Policy

Our no quibble, 30-day, money back guarantee policy is exactly that - if you don't like, or you're unhappy with any item you have bought from HearingDirect.com, you can return it to us freepost (from within the UK), up to 30 days after it has been dispatched, for replacement or full product refund.

If you wish to return goods after 30 days of shipping then you should first contact our customer service department to see whether a return is appropriate.

To return goods you need to print out a copy of the returns form with the freepost label.

1. Download the HearingDirect returns form here
2. Complete the details on the returns form
3. Put the returns form in the package with your hearing aid and case
4. Seal package and put it in the post
5. We recommend you obtain proof of postage from the post office

You will be notified by email or in writing when your returned Goods have been received by us.

For more details, see "Your right to cancel", in the terms and conditions. Your statutory rights are not affected.

When does the 30 day period start?
We will stamp your receipt with a date when we put it in the post. The 30 day period will start from this date; returns must have a posting date no more than 30 days after this dispatch date.

Can I return it even if I simply don't like it?
Yes, this truly is a money back, no quibble guarantee.

I ordered two hearing aids on one order but would like to return one for a refund. Can I do this?
Yes. You can still return the one for a refund within the no quibble period, however please be aware that your postage cost will deducted from the amount to be refunded.