All our Hearing Aids come with a 12 month manufacturers warranty. Outside of this warranty we offer a full repair service. For all our hearing aids outside their warranty we offer a fixed price repair of £60.
To take advantge of this service, we would ask that you download the following form, complete it and send it in with the faulty product. We will then contact you via email on receipt to confirm the repair times and that there are no unusual issues that cannot be resolved within the fixed price scheme. Please note that there may be an additional charge for severe physical damage to the hearing aid. If for any reason this fixed price repair cannot be honoured, we will contact you before carrying out any work to agree any additional costs. We will provide details on how to pay for the repair at this time and you may choose to go ahead and have the item repaired or have the item sent back to you.
To discuss any queries surrounding the repair process or an existing repair update, please contact us on 0800 032 1301.
Please note that at this time we can only offer a repair service for our own hearing aids.
Download The Repairs Form:
Hearing Aid Repairs Form
Hearing Direct Repairs Form.pdf